Terms and conditions

Dear customer,

we inform you that due to the summer holidays, our customer service and accounting department will remain closed until the 20.08.2017. All the refunds will be done after this date. In addition, the majority of our suppliers close their customer services as well over the summer, so warranty claims will not be considered before September.

We will remain available by e-mail to answer all your questions.

The whole RCZ Team wish you happy summer holidays!

The RCZ Team

 

Article 1 : Préambule

NBD S.a.r.l. aims the sale of biking materials and accessories.

Any order placed by a customer on the www.rczbikeshop.com website automatically implies the acceptance of these terms and conditions by the customer. 

Article 2 : Definitions and Imprint

I order to guarantee the maximum possible transparency when reading the NDB S.a.r.l terms and, you will find below the precise definition of some terms that will appear later in articles.

  • We, us, our : NBD S.a.r.l
  • You, you, your : NBD S.a.r.l. customers who order on www.rczbikeshop.com
  • The website : www.rczbikeshop.com
  • T&C : Terms and Conditions.

Here are the imprint concerning NBD S.a.r.l. :

NBD S.a.r.l.


Chez Luxroutage

145 Route de Cessange

L-1321 Luxembourg (Luxembourg)


LU24322375
RCS Luxembourg : B 156200

 Authorization of establishment n° 10010217/2

 

Spanish NIF: N0183341G

email adress: info@rczbikeshop.com

Luxemburg VAT number: LU24322375

Franch Siren: 530 861 079

Franch Siret: 530 861 079 00016

Article 3 : Subject

The present T&C set out the contractual relations between NBD S.a.r.l. and its customers. The T&C define the rights and obligations of the Parties for the duration of the relationship between NBD S.a.r.l. and its customer.

NBD S.a.r.l. reserves the right to modify the present terms and conditions at any time.

 

Article 4 : Products

All products offered on the site www.rczbikeshop.com meet safety standards and comply with current legislation.

The customer is self-rensponsible for purchases he makes.

All products sold on www.rczbikeshop.com are presented with the utmost care. All products sold on www.rczbikeshop.com presented with the utmost care. The photos, descriptions and the best are chosen in a way to inform our customers as exactly as possible about the product. Nevertheless human error can occur or our suppliers can make changes without having us informed before. 

Because of the multitude of makes and models we offer and the technical complexity of some products, we advise our visitors to send us an email to info@rczbikeshop.com for any requests for clarification or advice. The customer remains solely responsible in case a purchase made with us is not suitable for its needs or an item conflicts with other items purchased on www.rczbikeshop.com or other items already in possession of the customer.
In no event shall the responsibility of NBD S.àr.l. be engaged. To request a Return, please refer to sections 10, 11 and 12.

 

Article 5 : Prices

Thanks to your IP address geolocation, You are directly connected on the website which provides you the price in the correct currency and with Country VAT where you are connected. We would like to offer our customers the maximum possible transparency on our prices and we do our best to provide you from the outset a correct price including taxes and VAT. If however the IP geolocation does not work or if you prefer to be delivered in another country than the one your are located at the time you order, you can modify your preferences at any time in the top right navigation bar.

Prices listed on  www.rczbikeshop.com never include shipping charges. The shipping cost will be Le prix pour la livraison will appear as soon as you have choosen your suitable delivery mode. You can also estimate shipping cost at any time in the “My Cart” section, or you can alow be informed about our price policy in the “Shipping Charge” section.

For orders to the European Union, price include the VAT repaid to the different countries upon current rate in the country of destination of the order (19,6% for France, 15% for Luxembourg, etc) or upon luxembourg VAT (15%) if we have not yet reached the threshold of the country in question.

VAT is not charged on orders to countries outside the European Union (Switzerland, Andorra, Ukraine,) or to regions not covered by VAT as the DOM-TOM. Orders for these destinations will not be billed with VAT. If taxes or local customs charges were applied, they remain on the client. Please note that taxes, import fees and customs fees are out of our control. We invite you to contact the customs authorities of your country for more information.

Products will be invoiced on the basis of the rates in force at the time the order is recorded. Ordered products remain property of NBD S.a.r.l. until full payment of the invoice. We reserve the right to suspend or cancel any order in the event of non-payment of any amount due by the consumer.

Selling prices of the different products might be modified at any time and without any advance notice from NBD S.a.r.l.

 

Article 6 : Register on the website

When you order, the customer will be asked to register if he wants or order without registering. If the customer decide to register, he will be asked to complete a customer form with several information and to create a password. Thes informations are saved on NDB S.a.r.l. servers and will be treated as confidential; and they won’t be in any case disseminated to third parties.

The customer has access to the “My Account” section on the website in which it is possible for him to modify his personnal information and his password. The customer is the only responsible for its information on its Customer account and its password. NBD S.a.r.l. cannot be held responsible ne pourra pas être tenu responsable in the event of a loss or  dishonest or malicious use. In the event the customer forgot its password, the customer has a “Forgot your Password” section which enables it to receive an email with its username.

NBD S.a.r.l. informs its visitors that one or several cookies which not contain any personnal information, may be installed on its hard disc in order to ensure its identification. Cookies are small text files stored on visitors computer and which enable RCZbikeshop.com to remember visitor’s country, language and currency, and also for example to show articles that were placed on my cart during the last connection. All of this aims to make your website navigation as pleasant as possible.

Article 7 : Order

Any order automatically generates an order confirmation sent by email to the email address provided by the customer.

NBD S.a.r.l. reserves the right to contact the customer if there is a doubt on the order content (validity of the credit card used, substantial quantity...).

Article 8 : Payment

We offer our customers two payment methods depending on the delivery country : Payment by credit card (VISA / MasterCard / Maestro) or payment by Bank Transfer.

Following the list of countries we offer both payment options for :

Austria, Bulgary, Cyprus, Czeck Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Ukraine.

For all other countries we offer solely the payment by Bank Transfer.

We do not accept payments by check.

We propose our customers to pay in Euros or Dollars.

In order to guarantee the security of your payments with RCZ Bike Shop, we chose Paybox System  for our secure payment gateway. Paybox System is the secure payment solution for credit card payments over the Internet of Paybox Services.

Paybox System makes your credit card data safe. Paybox naturally holds Visa and MasterCard PCI-DSS programme accreditation.
The various audits carried out have confirmed that Paybox Services applies a high level of security and integrity supplemented by sustained technology development monitoring, in order to maintain the infrastructure of its double platform.

The PCI-DSS programme imposes security standards defined by Visa, MasterCard, the Groupement CB, American Express and a large number of payment systems.

If you would like to know more about our Partner Paybox Services, please visit their website : www.paybox.com.

If you choose to pay by credit card, the card first needs to be accepted by our secure payment system. Please make sure your credit card is supported and still valid. We will need to block orders if we did not receive the necessary data to perform the transaction. For security reasons we might contact our customers if we need more information.

In case you hit problems with paying your orders or you have additional questions, please send us an email to info@rczbikeshop.com.

 

Article 9 : Delivery

The deadline for the reception of your order depends on your choice of delivery method:

- Point Relais Delivery:


The average delivery time is 4 to 6 business days from the time the package has left our facilities and collected by Global Relay. Your point relay will notify you by email when the package is available.

Packets collection by Global Relay takes place every working day (except Monday), so all orders validated on our website from Friday to Monday will be collected by Mondial Relay the following Tuesday.

- Home delivery by Colissimo or UPS:


The average delivery time is 2 to 4 working days for Europe (for countries outside of Europe 6-10 working days) from the time the package has left our facilities and collected by the carrier .

This leadtime is provided for information only and any potential delay should not give rise to the payment of any compensations, nor any deduction or cancellation of the order by the customer.


Products are delivered to the address provided at the time the customer perform its order (Drop-off point or private address).
Any anomaly concerning the shipment shall be imperatively indicated on the airway bill and together with the customer signature.
NBD S.a.r.l. won’t be responsible for mistakes on the delivery address at initial information capture by the customer.

For further information about delivery modes and prices, please go to the “Shipping Cost” section of our website.

 

Article 10 : Change of opinion after the delivery

I have already received the order. Due to a change of opinion, I would return one or more products, or the whole order. How should I proceed?

A. If you want to return one or more products of your order, the procedure is as follows:

We have to point out that RCZ does not make product changes, and all returns will be subject to deductions (through bank transfers or loyalty points)

After receive your order,  you can send us an email (or by the contact form) with the following information:

                - Order number
                - Full name specified on the order
                - The product or products you wish to return
                - The reason for the return


Once we receive your request, we will send by mail the "return number" and the procedure you have to follow.

To cover the cost of processing your return (return-trip, delivery costs, bank fees, management time by our team, etc), you will have to pay one of the following amounts:

  • 9 Euros for the return of one or more small spare parts (chain, cassette, handlebar ...)
  • 15 Euros for the return of one wheel.
  • 25 Euros for the return of a fork or a pair of wheels.
  • 40 Euros for the return of a frame.
  • 70 Euros for the return of a complete bike.


The shipping costs of the returned products are in charge of the customer.

IMPORTANT: All products without return number previously sent by us will be rejected. The returned products are under the responsibility of the costumer. We are not responsible for the deterioration or loss of the order.

 

B-If you wish to return a complete order already shipped, please follow the steps below:

We have to point out that RCZ does not make product changes, and all returns will be subject to deductions (via bank transfer, loyalty points or to the card which was used to make the payment)

After receive your order, you can send us an email (or by the contact form) with the following information:

                - Order number
                - Full name specified on the order
                - The product or products you wish to return
                - The reason for the return

Once we receive your request, we will send by mail the "return number" and the procedure you have to follow.

To cover the cost of processing your return (return-trip, delivery costs, bank fees, management time by our team, etc), you will have to pay one of the following amounts:

  • 9 Euros for the return of one or more small spare parts (chain, cassette, handlebar ...)
  • 15 Euros for the return of one wheel.
  • 25 Euros for the return of a fork or a pair of wheels.
  • 40 Euros for the return of a frame.
  • 70 Euros for the return of a complete bike.


The shipping costs of the returned products are in charge of the customer.

IMPORTANT: All products without return number previously sent by us will be rejected. The returned products are under the responsibility of the costumer. We are not responsible for the deterioration or loss of the order.

Individual case: if you decide to reject the order (in the Point Relais or directly to the carrier): please, take note that a charge of 35 Euros will be applied on the return of the product.

 

Article 11 : After-Sales Service and Warranty

I received my package and at the opening: a product or more are not conformed to my order or they arrived broken. What to do? 

Please send us an email (or complete the contact form) with the following information:


- The order number
- Photos
- The explanation of the problem.
- Product damaged or wrong

Once we receive your request, we will send by mail the "return number" and the procedure you have to follow.
We are committed to return a product or a refund to you as soon as possible

Regarding shipping costs, we wanted you to know that shipping costs will be paid by us only if we are wrong

 

Moreover, the returning costs from you to us are at your charge, and  the shipping cost from us to you are at our expenses if the guarantee has been accepted by the manufacturer or distributor.

IMPORTANT: All packages without return number previously sent by us will be rejected. The returned products are under the responsibility of the costumer. We are not responsible for the deterioration or loss of the order.

 

By following these few recommendations, we are committed to make every effort to satisfy you. Your satisfaction is our greatest reward.

Article 12 : Our newsletter

We send out emailing campains to our customers on a regularly basis to keep them up to date concerning the sales and other promotional offers in our online shop (discount codes, special campains on product groups and so on).

We automatically add all customers that create an account with us to the distribution list of our email newsletters. Should you not want to receive such information, please use the Unsubscribe link that we include in each of our promotional emails we send you. 

Article 13 : Protection of Privacy and Personal Data

Any personal data collected by NBD S.a.r.l. as part of commercial activities with its customersd will be reflected in its files and will only be used for own purposes in a context defined by the contract between the two parties. In accordance with the provisions of the 8 December 1992 Act on the protection of private life with respect to the processing of personal data, the customer is allowed to consult and rectify the concerned data if need be.


If you wish to unsubscribe from our newsletter, you will find a link which enables you to do at the end of each email we send you as part of newsletters.

Article 14 : Applicable Law and Competent Court

Any dispute between NBD S.a.r.l. and its customers is governed by the Luxembourg law as the  NBD S.a.r.l. headquarters is located in Grand-Duchy of Luxembourg.
Inthe event of dispute, parties will endeavour to solve this matter amicably. In the absence of such agreement, Luxembourg courts et tribunals shall have sole jurisdiction.

In case of linguistic doubt, the French version of these Terms and Conditions shall prevail.
 

Article 15: Terms of sales for forks/frames/wheels:

Fork delivery:

All forks are delivered without air pumps.

Wheels delivery:

The wheels are delivered without wheelbags, rim tape, valves, and quick
releases (if not mentioned differently in the product description).
Wheels with front 15mm and rear 12mm axle are delivered without axle.
Wheels are sold in the configuration mentioned in their title. For
example, a pair of 12*142 wheels will not have the adaptor to transform
them into a 9mm. Shimano Centerlock bolts are not delivered with Shimano
wheels.

Frame delivery:

The derailleur hanger is delivered disassembled in the package.
Frames are sold bare: the derailleur hanger is included in the package,
but the frame is delivered without cable guide, collar, headset...

Brake delivery:

 

The brakes are sold without any accessory, ready to use and bleeded. All
accessories such as screws and bolts, adaptors, cables or discs ar not
included, except if mentioned differently in the product description.

 

All products are sold following the above conditions. If an accessory is
delivered with the product, then this will be mentioned in the
description. If nothing is mentioned, nothing extra is included.