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SchweizPrivate sales at RCZ Bike Shop
Definition: in addition to our regular catalogue, we offer products in private sales, which you can find in the “Private sales” category or in our newsletters. These products are offered at very low prices.
How to receive our private sales
- 1Sign up for our newsletter using the form on the home page.
- 2Receive our private sales twice a day, morning and evening, with the discount codes that give you the sale prices.
- 3Enter the discount code when you order to get the private sale price.
Shipping information
The exact lead time depends on the product and the supplier: it is shown in the product description or in the newsletter announcing the promotion. Some products, such as DT Swiss wheels, require a longer wait.
The announced waiting time may vary and be shorter or longer depending on the supplier. In that case, we will let you know by e-mail.
Lead time too long? You can ask for a refund of your order if the announced lead time is too long: simply contact us via our Claimlane platform. We will then refund your order.
Track your order
As soon as your order has been prepared in our logistics centre, you will receive an automatic e-mail.
Once your order has been shipped, you can see the following information in your account:
- the tracking number of your order;
- the estimated delivery time of your parcel;
- the shipping date of your parcel (visible as soon as the order leaves our warehouse).
Product conformity
As RCZ cannot see the products before offering them to customers, the product shipped by our supplier may not match the product originally sold, or our supplier may not deliver it (but in 95% of cases, the product is shipped and matches the description).
In this case, RCZ undertakes to contact the buyer by e-mail and offer:
- 1either to send the product, with the buyer's agreement;
- 2or to refund the product.
If the product is not delivered, RCZ will refund it without waiting for the customer's agreement, while informing them. The customer will also receive loyalty points.
Although we choose the products we offer very carefully, we cannot check their conformity before receiving them. That is why an order is occasionally refunded 1 or 2 months after the sale.
Private sales are great deals, but our suppliers may sometimes not deliver the right product, or not deliver at all. In that case, you will be refunded.