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What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Internet Explorer 7.x

  1. Start Internet Explorer

  2. Under the Tools menu, click Internet Options

  3. Click the Privacy tab

  4. Click the Advanced button

  5. Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box

  6. Click OK

  7. Click OK

  8. Restart Internet Explore

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Internet Explorer 6.x

  1. Select Internet Options from the Tools menu

  2. Click on the Privacy tab

  3. Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK

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Mozilla/Firefox

  1. Click on the Tools-menu in Mozilla

  2. Click on the Options... item in the menu - a new window open

  3. Click on the Privacy selection in the left part of the window. (See image below)

  4. Expand the Cookies section

  5. Check the Enable cookies and Accept cookies normally checkboxes

  6. Save changes by clicking Ok.

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Opera 7.x

  1. Click on the Tools menu in Opera

  2. Click on the Preferences... item in the menu - a new window open

  3. Click on the Privacy selection near the bottom left of the window. (See image below)

  4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down

  5. Save changes by clicking Ok

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Important to read

RCZ is not a shop like the others, and we thought it is important to explain our commercial philosophy, so that you cannot be perturbed by some characteristics of our shop.

We invite you to take your time to read this text cautiously before making an order at RCZ.

First of all, we are not a private shop, nor an online shop like the others. Our main objective is to propose the best prices in Europe, if not worldwide, on products that can be relatively old. We have very limited availability of current product lines, but we are working to offer products that you will not be able to find anywhere else.

Here are a few key words that define RCZ:

1. DELIVERY TIME: the majority of our products are sold through private sales, therefore the waiting time is generally one month (but up to two months depending on the supplier. On some products (for some wheels), the waiting time can be as long as 4/5 months. In addition, you might have to wait a few days between the moment when you make the order and when this is sent. This is because shipping is done by another company. In conclusion, even if we do our best to send out your order quickly, It might be that certain order get shipped slowly and that the announced delivery times end up by being longer than expected.

2. RESTRICTIVE CODE: we sell more and more products with a restrictive code, which means that you are only allowed to buy the product of the voucher code and nothing else. This enables a better preparation of the orders and faster shipping.

3. CUSTOMER SERVICE: we have a customer service, but it is less performant and slower than in other online shops. As a result, you need to wait about 24 hours for a reply, and up to 72 hours on the weekends. For technical questions, we have a technician, but it is possible that we do not have an answer to all your questions, so before you contact us, please look for your answer in forums and on official websites. For warranty claims, there is no problem as we work together with all the customer services of major brands.

4. REDUCED CHOICE: in order to develop the concept of private sales, and to become a shop that only sells items on private sales, we reduce the products we have on our website. The choice you will have is reduced and RCZ will have a little number of products available.

5. SHIPPING COSTS: we have shipping fees, as unfortunately we are obliged to have you pay those, since our margins are very little (due to the low price), we do not have the means to offer free shipping.

In conclusion, traditional shops (and online shops) offer you advice, different services and maybe even the fitting of your components. We do not offer this, or at least in a very limited way.

If you accept our philosophy, we will for sure make great deals together. But if you expect to receive the same service than the one of other players in the world of cycling, you might be disappointed.

See you soon!

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