In addition to our standard catalogue we also offer products sold through private sales, that you can find in the “Private sales” category or in our newsletter. We buy these products from our suppliers after we have sold them. We are able to sell them at a very low price because we buy them in big quantities.
On average, 25 to 30 working days are to be taken into account between the moment when you order one of these products and when the parcel is sent. This can be shorter or longer depending on the supplier.
Once your order has been prepared by our logistic team, you will receive an email automatically. As soon as the order has been sent out, you have the possibility to check the information regarding the delivery in your personal account:
- The tracking number of the order
- The period of time regarding the delivery date
- The date when the parcel was sent (this can be only seen after the order has left our warehouse)
The delivery time can vary from 2 up to 5 working days after the parcel has been sent with Colissimo, whereas 6 to 8 days are to be expected with Mondial Relay.
As RCZ does not see the products before selling them, it is possible that the product delivered by the supplier is not conform to what was initially sold, or that the supplier does not deliver it at all (but 95% of the time, the product corresponds and is successfully delivered). In this case, RCZ is committed to contact the buyer and offer him following possibilities:
- that the product will still be sent if the buyer agrees
- a refund of the product in case replacing the wrong/missing product with an equivalent product is impossible.