Terms and Conditions

1Preamble

The purpose of the company NBD S.à r.l. is the sale of bicycle equipment and accessories.

Any order placed by a customer on the website www.rczbikeshop.com automatically implies the customer's acceptance of these general terms and conditions of sale.

2Definitions and legal notice

To ensure the greatest possible transparency when reading the general terms and conditions of sale of NBD S.à r.l., you will find below the precise definition of certain terms used in the following articles.

• We, our, us: NBD S.à r.l.
• You, your: the customers of NBD S.à r.l. who order on www.rczbikeshop.com
• The website: www.rczbikeshop.com
• T&Cs: general terms and conditions of sale

Here is the legal information about the company NBD S.à r.l.:

3Purpose

These T&Cs govern the contractual relationship between NBD S.à r.l. and its customers. The T&Cs define the rights and obligations of the parties throughout the relationship between NBD S.à r.l. and its customer.

NBD S.à r.l. reserves the right to modify these general terms and conditions of sale at any time.

4Products

All products offered on the website www.rczbikeshop.com meet safety standards and comply with current legislation.

Consumers remain free to make their purchases on the website and are responsible for them.

All products sold on www.rczbikeshop.com are presented with the greatest care. Photos, descriptions and specifications are chosen as carefully as possible to inform the customer about the product. Nevertheless, human errors may occur, or changes may be made by our suppliers without them informing us.

Because of the large number of brands and models we offer and the technical complexity of some products, we advise our visitors to contact us via our Claimlane platform with any request for clarification or advice. The customer remains solely responsible for purchasing an item that does not suit their needs, or a part that is incompatible with other items bought on www.rczbikeshop.com or already in the customer's possession.

Under no circumstances can NBD S.à r.l. be held liable. For any return request, please refer to articles 10 and 11.

5Prices

Thanks to the geolocation of your IP address, you land directly on the website showing prices in the currency and with the VAT of the country you are connecting from. We want to offer our customers the greatest transparency on our prices and do our best to show you a correct price including VAT from the start. If IP geolocation does not work, or if you wish to have your order delivered to a country other than the one you are in when ordering, you can change your preferences at any time in the menu at the top right of the screen.

Prices shown on www.rczbikeshop.com never include delivery costs. The delivery price is displayed after you have chosen the delivery method that suits you, and before payment. You can also estimate the delivery cost at any time in the “My basket” section, or find out about our pricing policy in the “Delivery methods and costs” section.

For orders delivered within the European Union, prices include the VAT paid to the various countries at the rate applicable in the country of destination (20% for France, 17% for Luxembourg, etc.), or at the Luxembourg VAT rate (17%) if we have not yet reached the threshold in the country concerned.

VAT is not applied to orders delivered to countries outside the European Union (Switzerland, Andorra, Ukraine) or to regions not subject to VAT, such as the French overseas territories (DOM-TOM). Orders for these destinations are therefore invoiced excluding VAT. Any local taxes or customs duties are payable by the customer. Please note that taxes, import duties and customs clearance fees are in no way our responsibility. Please contact the customs authorities of your country for more information.

Products are invoiced on the basis of the prices in force when the order is recorded. Ordered products remain the property of NBD S.à r.l. until the invoice has been paid in full. We reserve the right to suspend or cancel any order if any sum owed by the consumer is not paid.

The selling prices of the various products may be changed by NBD S.à r.l. at any time and without notice.

6Registration on the website

When placing an order, the customer is asked whether they wish to register or to order without registering. If the customer chooses to register, they are asked to fill in a customer form with some information and to choose a password. This information remains stored on the servers of NBD S.à r.l., is treated confidentially and is never passed on to third parties.

On the website, the customer has a “My account” section in which they can change their personal information and password. The customer is solely responsible for their customer account information and password. NBD S.à r.l. cannot be held responsible in the event of loss or dishonest or malicious use. If the password is forgotten, the customer can use the “Forgot your password” section to receive an e-mail with their login details.

NBD S.à r.l. informs visitors to its website that one or more cookies, containing no personal information, may be placed on their hard drive in order to identify them. Cookies are small text files stored on visitors' computers that allow rczbikeshop.com to remember the visitor's country, language and currency and, for example, to display the items placed in the basket during a previous visit. All this is intended to make your visit to our website as pleasant as possible.

7Order

Each order automatically generates an order confirmation sent by e-mail to the address given by the customer.

NBD S.à r.l. reserves the right to contact the customer if there is any doubt about the content of the order (validity of the payment card used, large quantity…).

8Payment

Depending on the country, we offer our customers payment by card (Visa / Mastercard / Maestro) and/or by bank transfer.

Here is the list of countries for which we offer payment by card and by bank transfer:

For all other countries in the world, we only offer payment by bank transfer.

We do not accept payment by cheque, to avoid the additional delays caused by sending, receiving and processing cheques.

You can pay for your purchases in euros or in dollars.

For the security of your card payments, RCZ Bike Shop has chosen Paybox System, the internet payment solution of the company Paybox Services.

Paybox System transmits your payment data to your bank in complete confidentiality. The Paybox System solution uses strong data encryption that ensures the confidentiality of your payment information and holds the security certifications required by the international financial institutions Visa and Mastercard.

If you would like more information about Paybox Services, you can visit our partner's website: www.paybox.com.

If you wish to pay for your order by card, it will only be accepted in our systems after the card has been verified. It is therefore the customer's responsibility to check their card type and its validity. We reserve the right to block an order if we do not receive the correct information. For security reasons, we may contact you if we need additional information.

For any question about payments, or if you encounter a problem during payment, please contact us via our Claimlane platform.

9Delivery

The time it takes to receive your order depends on the delivery method chosen:

Pickup point delivery

The average delivery time is 4 to 6 working days (5 to 8 working days for delivery to Spain) from the moment the parcel has left our premises and been collected by Mondial Relay. Your pickup point will notify you by e-mail when the parcel is available.

Parcels are collected by the Mondial Relay network every working day (except Monday). All orders confirmed on our website from Friday to Monday will therefore be collected by Mondial Relay the following Tuesday.

Home delivery by Colissimo or UPS

The average delivery time is 2 to 4 working days within Europe (6 to 10 working days for countries outside Europe) from the moment the parcel has left our premises and been collected by the carrier.

Products are delivered to the address given by the customer when ordering (pickup point or private address).

Any irregularity concerning the delivery must be noted on the delivery slip and accompanied by the customer's signature.

NBD S.à r.l. cannot be held responsible for an error in the delivery address made by the customer when entering their information.

For more information about our delivery methods and prices, please see the “Delivery methods and costs” section of our website.

10Change of mind after receiving your parcel

A. You wish to return one or more products from your order

Please note that we do not exchange products: all returns are refunded (by bank transfer, in loyalty points or to the card used for the transaction).

After receiving your parcel, please contact us via our Claimlane platform with the following information:

• the order number;
• the surname and first name given on the order;
• the product(s) you wish to return;
• the reason for the return.

As soon as we receive your request, we will send you the return number and the procedure to follow by e-mail.

Please note that for products returned following a change of mind or a mistake on your part, flat-rate fees will be deducted from your refund by bank transfer or to the card used for the transaction:

• One or more standard components (chain, cassette, handlebar…)€9
• A single wheel€15
• A fork or a pair of wheels€25
• A frame€40
• A complete MTB€70

Please note that return costs are at your expense.

B. You wish to return an entire order that has already been shipped

Please note that we do not exchange products: all returns are refunded (by bank transfer, in loyalty points or to the card used for the transaction).

After receiving your parcel, please contact us via our Claimlane platform with the following information:

• the order number;
• the surname and first name given on the order;
• the product(s) you wish to return;
• the reason for the return.

As soon as we receive your request, we will send you the return number and the procedure to follow by e-mail.

Please note that for products returned following a change of mind or a mistake on your part, flat-rate fees will be deducted from your refund by bank transfer or to the card used for the transaction:

• One or more standard components (chain, cassette, handlebar…)€9
• A single wheel€15
• A fork or a pair of wheels€25
• A frame€40
• A complete MTB€70

Please note that return costs are at your expense.

11After-sales service and warranty

I have received my parcel and, on opening it, one or more products do not match my order or arrived defective. What should I do?

Please contact us via our Claimlane platform with the following information:

• the order number;
• photos;
• a description of the problem;
• the incorrect product.

As soon as we receive your request, we will send you the return number and the procedure to follow by e-mail. We undertake to send you another product or refund you as soon as possible.

Regarding shipping costs, please note that they will only be paid by us if we made a mistake.

Costs are payable by the customer in the case of a warranty claim. Once the product has been repaired, we will pay the return shipping costs if the warranty has been accepted by the manufacturer or distributor.

Please note that the warranty only applies to the original purchaser. A warranty claim for products bought second-hand will automatically be refused.

By following these few recommendations, we undertake to do everything we can to satisfy you. Your satisfaction is our greatest reward.

12Our newsletter

We regularly send e-mail campaigns to our customers to keep them informed of the promotions in our online shop (discount codes, special offers on certain items, etc.).

As soon as our customers create an account on our website, we automatically add them to our newsletter mailing list. If you do not wish to receive it, please click the unsubscribe link at the bottom of each of our newsletters.

13Protection of privacy and personal data

All personal data collected by NBD S.à r.l. in the course of its business with its customers will be recorded in its files and used solely for purposes within the framework defined by the contract between the two parties. In accordance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, the customer has the right to consult the data concerned and, where appropriate, have it corrected.

If you wish to unsubscribe from our newsletter, you will find a link to do so at the end of each e-mail sent as part of our newsletters.

Find out more: our GDPR page.

14Applicable law and jurisdiction

Any dispute between NBD S.à r.l. and its customers is governed by Luxembourg law, as the registered office of NBD S.à r.l. is in the Grand Duchy of Luxembourg.

In the event of a dispute, the parties will try to settle it amicably. Failing such an agreement, the courts of Luxembourg shall have sole jurisdiction.

In case of doubt, the French version of these general terms and conditions of sale shall prevail.

15Delivery of frames, forks, wheels and brakes

Delivery of forks

All forks are delivered without pumps.

Delivery of wheels

• Wheels are sold without wheel bags, rim tape, valve or quick release (unless otherwise stated on the product page).
• Wheels with a 15 mm front / 12 mm rear axle are delivered without quick release.
• Wheels are sold in the configurations stated in the title. For example, wheels sold in 12 x 142 will not come with the adapters to convert them to 9 mm.
• Shimano Center Lock lockrings are not supplied with Shimano wheels.

Delivery of frames

The derailleur hanger is delivered dismounted, in the box. Frames are sold bare: with the derailleur hanger dismounted and packed in the box, but without cable guide, seat clamp or headset…

Delivery of brakes

Brakes are sold bare, ready to fit and bled. Accessories such as bolts, adapters, hose or discs are not included in the offer, unless otherwise stated in the product page description. Brakes are generally delivered bled by our suppliers. However, bleeding may be required.

Delivery conditions for complete bikes

Our bikes are delivered in kit form. Please also note that bikes are delivered without pedals. We recommend having the adjustments and checks carried out by a bike professional.

16Crazy Prices offers (- €3.99)

Given the very competitive prices, we offer the model as shown in the photo. The text is for information only. The information provided is not contractually binding. This product can neither be returned for a refund nor exchanged.